Returns & Exchanges

At VALLON, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return and exchange policy on all our premium eyewear. Items must be returned in their original, unworn condition with all protective packaging and tags intact.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your eyewear in its original hard case and shipping box to ensure it is protected from damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your package.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing